Staff Resources

These documents are for Southwest Family Guidance Center contracted staff only.
A password may be required to access a resource page, and a separate password will be required to open the PDF document. The protected documents are proprietary information; not to be removed or shared outside the agency. Thank you!

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  • Please download a Microsoft Word template for a form letter designed to be sent to a client’s Primary Care Physician for collaborative care here.

    Please download a Microsoft Word template for a form letter designed to be sent to a client’s Primary Care Physician for collaborative care here.

  • Please download Microsoft Word letterhead file for official Southwest Family Guidance Center correspondence here.

    Please download Microsoft Word letterhead file for official Southwest Family Guidance Center correspondence here.

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  • CRITICAL INCIDENT REPORTING INSTRUCTIONS At onset of an incident, notify your supervisor; your supervisor will need to confirm with Dr. Craig Pierce, at (505) 604-4589, to determine if a situation is considered “Critical.” If confirmed to be a Critical Incident, you must report the incident within 24 HOURS to the appropriate persons and agencies. If…  MORE >

    CRITICAL INCIDENT REPORTING INSTRUCTIONS

    1. At onset of an incident, notify your supervisor; your supervisor will need to confirm with Dr. Craig Pierce, at (505) 604-4589, to determine if a situation is considered “Critical.”
    2. If confirmed to be a Critical Incident, you must report the incident within 24 HOURS to the appropriate persons and agencies. If you need further assistance, please contact Raana Azad at (505) 205-5641.
    3. First verify if your client has one of the following valid Codes of Eligibility (COE) in the NM-HSD Medicaid Portal: 001, 003, 004, 081, 083, 084, 090, 093, 094, 095, 100w/NFLOC, 200w/NFLOC, only 1/10 SWFGC clients.
    4. If YES, you will report the critical incident to the following website: https://criticalincident.hsd.state.nm.us; using SWFGC username and password, submit report online and store the confirmation number provided to you on the NM-HSD site
    5. If NO, which is true for 90% of our clients, follow the instructions below:
      1. Verify the client’s funding source or the correct MCO.
      2. DOWNLOAD AND COMPLETE FORM using Internet Explore or use this link CIR Form (Sept 2018)
        1. Right-click on the above link to the document
        2. Select “Save Target As” or “Save Link As”
        3. Save the document to your hard drive
        4. Open with Acrobat Reader
    6. After CIR Form is completed and reviewed by supervisor, fax to the appropriate Managed Care Organization (MCO), and all other entities involved that are listed on this HSD Form.

      FAX NUMBERS

      ACS-Medicaid (505) 827-3126
      Presbyterian Healthcare/Magellan (505) 843-3011
      Blue Cross Blue Shield (BCBS) (972) 766-3320
      Western Sky/ Centene TBD
      United Healthcare (866) 751-2449
      Optum Healthcare (Non-Medicaid) (877) 950-9545
      Molina Healthcare (855) 260-8737
    7. Upload electronic copy of the completed CIR into client’s electronic health record (i.e., Welligent), and print a copy and file into client’s chart.
    8. Submit electronic copy of the completed CIR to Lori Tseng, Quality Assurance Manager, at lloera.swfgc@gmail.com
  • Explanation Of Client Option Letter: Dr. Pierce feels strongly that client well-being is of the utmost importance. Therefore, if a Southwest Family Guidance Center contractor decides to leave the agency to practice elsewhere, the client always has the option to choose to follow their therapist to the new practice location. The following form letter is…  MORE >

    Explanation Of Client Option Letter:

    Dr. Pierce feels strongly that client well-being is of the utmost importance. Therefore, if a Southwest Family Guidance Center contractor decides to leave the agency to practice elsewhere, the client always has the option to choose to follow their therapist to the new practice location.

    The following form letter is intended to provide a clear and consistent method of documenting the client’s decision. Contact your supervisor if you have questions about this process or the use of this letter.

    DOWNLOAD FORM LETTER

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  • Please find printable documents below to facilitate your professional development training program. SWFGC Training Guidelines SWFGC Training Form NBCC Training Form NBCC Training Form (Example) SWFGC Training Roster SWFGC Training Evaluation

    Please find printable documents below to facilitate your professional development training program.

    SWFGC Training Guidelines

    SWFGC Training Form

    NBCC Training Form

    NBCC Training Form (Example)

    SWFGC Training Roster

    SWFGC Training Evaluation

  • Learn how to use Schedapple to book a therapy room by referencing this quick guide. Schedapple User Guide If you have any questions about using Schedapple, please feel free to contact: Danisha Goldberg dgoldberg.swfgc@gmail.com (505) 830-1871.

    Learn how to use Schedapple to book a therapy room by referencing this quick guide.

    Schedapple User Guide

    If you have any questions about using Schedapple, please feel free to contact:
    Danisha Goldberg
    dgoldberg.swfgc@gmail.com
    (505) 830-1871.

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